Privacy & Cookies

This privacy and cookie policy applies to the processing of personal data and the use of cookies by HeatPerformance® through our webshop for customers in the United Kingdom.

1. Contact details

HeatPerformance® BV
Max Liebermannstraat 1
2202 EG Noordwijk aan Zee
The Netherlands
Email: info@heatperformance.com

2. Personal data we collect

We collect personal data that you voluntarily provide when placing an order, signing up for our newsletter, or completing a contact form. This may include:

  • First and last name
  • Postal address
  • Email address
  • Telephone number (optional)
  • Payment details (e.g., IBAN if paying by bank transfer)

3. Purpose and legal basis

We process your data based on the following legal grounds and for the following purposes:

  • Contract performance: to process your order, payment and delivery.
  • Consent: when you subscribe to our newsletter or agree to receive a review invitation.
  • Legitimate interest: to improve our services and inform you about relevant changes.

4. Delivery and reviews

Orders are shipped via DPD, PostNL, or DHL (on request). Only the necessary data (name, address) is shared with the chosen courier service.

We only send review requests if you have explicitly opted in during the checkout process.

5. Sharing with third parties

We do not sell your data. Personal data is only shared with third parties involved in fulfilling your order or if legally required to do so.

6. Retention period

We retain your data only as long as necessary for the purpose it was collected, or to comply with legal obligations (e.g., tax retention periods).

7. Cookies

We use cookies to ensure our website functions properly, to collect usage statistics, and to support marketing efforts. On your first visit, we ask for your consent for non-essential cookies.

Essential cookies (always active)

  • Shopping cart functionality
  • Remembering preferences such as language or currency
  • Session cookies for login

Analytics cookies (with consent)

  • Google Analytics (with anonymised IP address)

Marketing cookies (with consent)

  • YouTube (embedded videos)
  • Google Ads (remarketing)

You can adjust or withdraw your cookie preferences at any time via the cookie banner at the bottom of the page.

8. Your rights

You have the right to request access to your personal data, to correct or delete it, to restrict or object to its processing, and to withdraw consent where applicable. Please contact us at info@heatperformance.com.

9. Supervisory authority

If you have concerns about the handling of your personal data, you may contact the UK’s supervisory authority:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk

10. Data security

We implement appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access. If you suspect misuse of your data, please contact us immediately.

11. Changes to this policy

We reserve the right to update this policy when necessary. The latest version is always available on our website.